Contact

If you have any questions or problems with your order, please feel free to write us and we will reply as soon as possible.

Facebook-square Instagram

SHIPPING INFORMATION

At Starlust Hats, we proudly ship worldwide from Spain. Whether you’re in Europe, the Americas, Asia or beyond, your handcrafted hat or headpiece can reach you safely and securely.

✨ All shipments include a tracking number for your peace of mind.
📤 Orders are shipped only after payment is received. We do not offer cash on delivery.
📅 Packages are shipped and delivered on business days only.
📦 Shipping costs are calculated based on the weight, dimensions, and destination country.
🛡️ All items are carefully wrapped in secure and flexible packaging to ensure they arrive undamaged.

If you’ve placed a pre-order, a custom piece, or purchased a product marked as “made to order,” please note that processing time may vary.

worldwide shipping, secure packaging handcrafted hats and headpieces custom and made-to-order options transparent communication
worldwide shipping, secure packaging handcrafted hats and headpieces custom and made-to-order options transparent communication

RETURNS POLICY

We only accept returns or exchanges of non-custom products within 7 calendar days of receiving your order.

To be eligible:

  • Items must be in perfect condition, unworn, and with no signs of use.

  • You must contact us before returning the item to confirm the process.

  • The customer is responsible for the return shipping costs.

Once we receive and inspect the item and confirm it is in resaleable condition, you may choose:

  • A refund of the item’s price (original shipping not included), or

  • An exchange for another item, paying the difference if applicable.

We appreciate your understanding — each hat is a work of art, and we value the care that goes into every step of the process.

Starlust Hats

Facebook-square Instagram